Legal

Refund and Cancellation Policy

Last updated: 29 October 2026

How cancelling and refunds work at PageKo.

1. The preview is free

We build your preview before you pay anything. If you don't like it, you simply don't go ahead. Nothing is charged, so there is nothing to refund.

2. Cancel any time

• Email hello@pageko.com or use the customer portal link in your Dodo Payments receipt. There is no cancellation fee and no long-term contract.
• Cancelling stops renewal. Nothing more is charged after you cancel.
• Your site stays live until the end of the period you have already paid for. After that we take it offline. Your domain stays in your name, and we'll hand over your text and images on request.

3. Billing periods that have started

We don't refund a billing period that has already started, monthly or yearly, and we don't refund part of a period. Instead, your site stays live and we keep looking after it until the end of that period. If you're thinking about a yearly plan, you can always start monthly and switch later.

4. Mistakes are refunded in full

If you were charged twice, charged the wrong amount, or charged after your cancellation took effect, we refund the incorrect charge in full, including any tax charged on it. Email us with the date and amount, or your receipt, and we'll sort it out.

5. How refunds are paid

Refunds are made through Dodo Payments, our merchant of record, to the payment method you used. Once we approve a refund, it usually reaches you within 5 to 10 working days, depending on your bank or card provider.

6. Changing plans

Upgrades apply straight away. Downgrades apply from your next billing date, so you keep what you've paid for until then.

7. Please talk to us first

If something is wrong with a charge or with your site, please email us before disputing a payment with your bank. We reply within one working day, and it's usually the fastest way to fix things.

Related: Terms of Service · Privacy Policy · Refund and Cancellation Policy. Questions? Email hello@pageko.com.